Refund Policy

Confirm your purchase terms first

ATB Marketplace is a catalogue; payments are not taken on this website. Before paying, contact @algotradingbotadmin on Telegram and confirm the exact product, price, licence, compatibility, activation, delivery, included support and cancellation or refund terms in writing. This policy provides our general process. It does not remove any consumer right or remedy that cannot legally be waived.

Cancellation before delivery

Contact us promptly if you want to cancel before the product is delivered or a licence is activated. We will review the order's status and arrange cancellation and a refund where no delivery, activation or agreed work has begun. Any proposed treatment of work already expressly authorised must be explained against the agreed terms and applicable law. Do not assume an order has been cancelled until we confirm its status.

Missing, incorrect or defective delivery

Tell us if a paid product has not arrived as agreed, the wrong licence was supplied, activation fails in the confirmed environment, or the software materially differs from the written description. We will review the evidence and discuss an appropriate resolution, such as completing delivery, correcting activation, providing a working replacement, a price adjustment or a refund. The remedy depends on the issue, the agreement and your applicable legal rights.

Delivery or activation does not automatically remove rights relating to defective or misdescribed digital products. Any legally valid consent needed to begin immediate digital delivery or affect a cancellation right must be obtained separately before supply; browsing this website is not that consent.

Change of mind and trading outcomes

After delivery or activation, change-of-mind requests are assessed under the written purchase terms and any applicable cancellation rights. We do not apply a blanket “no refunds” rule. A software purchase is not a guarantee of trading performance or reimbursement of market losses. Unfavourable trading outcomes alone do not establish a software defect; this does not limit a claim about a genuine defect or misleading description.

How to request a review

Message @algotradingbotadmin on Telegram with the product name, order or payment reference, purchase date, issue and requested resolution. Include relevant screenshots or error messages with sensitive credentials removed. We may ask for necessary compatibility or delivery details. We will review the case, explain the decision and confirm any remedy in writing.

If a refund is agreed or legally required, we will confirm the amount, payment route and expected processing steps. Processing depends on the payment method; any proposed fee or deduction must be lawful and explained. Contact us if the issue remains unresolved. Your statutory complaint, payment dispute and consumer protection rights remain available.